Breakdown assistance and operator’s manuals
We won’t let you down.
We are here for you when you need us. Mercedes-Benz Trucks Service24h is available around the clock, 365 days a year, to get you back on the road. With the Service24h Connected service, you, as a registered customer, can report a breakdown directly online via My TruckPoint for Mercedes-Benz Trucks. Most of the information is already pre-populated, saving you time. For vehicles with TruckLive or Mercedes-Benz Trucks Uptime, the real-time position and current diagnostics are also automatically added to the damage report.
There for you
Mercedes‑Benz Trucks Service24h.
Your number for rapid breakdown assistance:1
00800 5 777 77772
Our service team will organise rapid assistance in the event of a breakdown and will also take care of other matters relating to Mercedes‑Benz Trucks Service24h.3
Even easier:
Quickly and easily report a breakdown online via My TruckPoint for Mercedes‑Benz Trucks as a registered customer:
Test the demo version of the online breakdown report now.
Whether online or by phone: Available 24/7
A contact person who speaks your language is available around the clock at the customer centre and can be reached free of charge3 . Or, as a registered customer, simply report the breakdown online via My TruckPoint for Mercedes‑Benz Trucks. In case of an incident, approximately 900 workshops are available 24 hours a day. In addition, the technicians come to you and your truck perfectly equipped with a workshop on wheels: 4 out of 5 breakdowns are resolved on site. If necessary, your truck will be towed to the nearest available workshop.
Apply for a workshop card.
Your workshop card will be issued to you free of charge – simply apply here:
Towing and recovery.
Rescue cards provide detailed knowledge about our vehicles and their safety systems. This helps the emergency services to get to anyone injured more quickly. Which helps save lives.
Discover digital operator’s manuals.
No one can know everything. But everyone can look things up: also access the technology and operation of Mercedes‑Benz Trucks online. Simple, clear, informative.
The operator’s manuals available online only apply to vehicles that comply with German regulations. For a printed operator’s manual for other vehicle models and vehicle model years, please contact your Mercedes‑Benz Trucks dealer.
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Images and texts may include accessories and special equipment that do not form part of the standard delivery package. Images shown must be considered examples only and do not necessarily reflect the actual state of the original vehicles. The appearance of the original vehicles may differ from these images. Subject to changes without notice. Images and texts may also include models, support services, services and products that are not available in certain countries.
As an internationally operating company, equal opportunities, diversity, openness and respect are among the core beliefs of Daimler Truck AG. We show this in the way we think, act and communicate. All selected terms include all genders and identities as a matter of course.
1 Mercedes‑Benz Trucks Service24h is currently available in 34 countries.
2 In the following countries, different telephone numbers apply to Mercedes‑Benz Trucks Service24h:
Romania: +40 800672393
Serbia: 0800 191053
Turkey: +90 4446284
3 Belgium, Bosnia-Herzegovina, Brazil, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, United Kingdom and Northern Ireland, Republic of Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Montenegro, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, South Africa, Czech Republic, Turkey, Hungary and Cyprus.